Five9 is a leading provider of cloud contact software, specializing in inbound and outbound call center software. The company has over 2,000 customers located worldwide. It also manages more than three billion interactions every year. The contact platform is completely customizable, reliable, and secure. To optimize its intelligent cloud contact services, you must tap into its ecosystem of partners that supply CRM, workplace, management, telephony, and additional services.
How the Five9 ETL works¶
When you integrate ETLrobot with your Five9 account you get automatic migrations of the following data to your data warehouse:
- Call logs
- Agent Stage
- ACD Queue
What are the benefits of using the Five9 integration?
Having structured data from unstructured sources like call logs, campaigns, and users can show you how to properly staff your call center when it is the busiest time of the week or day. Plus, the structured data findings can show you where your agents may require more training.
What are some deeper insights I can get from the migrated data?
ETLrobot can uncover patterns in your users, responses, questions, and responses that may guide how you alter your training programs or inform your marketing and sales departments on new interests or issues