Zendesk Support is a system for tracking, prioritizing, and solving customer support tickets. Zendesk Support lets you customize your support and configure any workflow. With Zendesk, you can connect with customers on different channels. Whether your customers want to connect by phone, chat, email, social media, or any other channel, Zendesk brings all your customer interactions to one easy-to-use platform to make it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent’s effectiveness.
How the Zendesk Support ETL works¶
When you integrate ETLrobot with your Zendesk Support account you get automatic migrations of the following data to your data warehouse:
- Users (end-users and agents)
- Ticket Metrics
- Ticket Fields
- Ticket Audits
- Satisfaction Ratings
- and more...
What are the benefits of using the Zendesk Support integration?
When you integrate ETLrobot with your Zendesk Support account, you can receive data about customer tickets, audits, groups, users, tags, organizations, and more. With this information in your data warehouse you can easily decipher the most common issues and what’s working and not working with your product.
What are some deeper insights I can get from the migrated data?
Tickets by type and channel, first response time (FRT), average resolution time, first contact resolution rate, average satisfaction ratings, top agents, and more.